Privacy Policy

Who We Are

The Journey Coaching & Mentoring Company is operated by Peter Craen, based at 90 Western Road, Burgess Hill, West Sussex, RH15 8QN. Contact: info@journeycoaching.co.uk / 07523 924604.

What Information We Collect

We collect information you provide when you submit an enquiry via our contact form, including your name, email address, phone number, and any details you choose to share about your coaching enquiry. We do not collect payment information directly — all payments are processed through a secure third-party provider.

How We Use Your Information

We use your information solely to respond to your enquiry, to provide coaching or mentoring services you have requested, and — with your explicit consent — to send you relevant updates or information. We do not sell, share, or transfer your personal data to third parties for marketing purposes.

Legal Basis for Processing

We process your data on the basis of: (a) your consent when you submit an enquiry; (b) the performance of a contract when you engage coaching or mentoring services; and (c) our legitimate interests in operating a professional coaching business.

Data Retention

We retain enquiry data for up to 12 months. Coaching records are retained for up to 7 years in line with professional practice requirements. You may request deletion of your data at any time by contacting us.

Your Rights Under UK GDPR

You have the right to: access your personal data; correct inaccurate data; request deletion; restrict or object to processing; and data portability. To exercise any of these rights, contact us at info@journeycoaching.co.uk.

If you have a concern about how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website uses minimal cookies necessary for the website to function. We do not use advertising cookies or third-party tracking cookies. Analytics cookies may be added in future — this policy will be updated if so.

Third-Party Services

Contact form submissions are processed via a third-party form handler (Formspree or equivalent). Please review their privacy policy for information on how they handle submitted data. Our website is hosted on 20i hosting services.

Changes to This Policy

We may update this policy from time to time. The current version will always be available at this URL with the date of the most recent update shown at the top.

Contact

For any privacy-related questions, contact Peter Craen at info@journeycoaching.co.uk or 07523 924604.